Field Service Manager

MI105-2742920 · Fayetteville, Georgia · Erica Kochevar

Job Description

Candidates must be great at leading people. This is a leadership role requiring them to inspire the team and get them to buy into all company goals and standards while feeling appreciated, worthy, and that their contributions matter. Role Overview: Lead and inspire a team of Field Service Supervisors to deliver exceptional customer support. Develop and implement scalable processes to enhance the efficiency and effectiveness of the aftermarket team. Monitor and improve key performance indicators (KPIs) to ensure high-quality service. Coordinate scheduling and training to ensure the right technicians are assigned to tasks and are well-prepared. Oversee administrative tasks, ensuring thorough documentation and timely submission of reports and expenses. Conduct regular warranty reviews and maintain communication with factories to resolve issues and implement preventative measures. Ensure compliance with all processes and encourage adherence among team members. Develop and utilize CRM and Desk systems to track and monitor support issues. Qualifications: Proficiency in ERP and CRM systems. Strong communication and problem-solving skills. Ability to build and maintain strong relationships with customers and internal teams. Knowledge of Lean principles. Proficiency in Microsoft Office tools. Strong presentation skills and ability to respond to questions effectively. Team-building and interpersonal skills. Requirements: Associate degree in engineering or a related technical field. 4-5 years of experience in field service management or a related area. Strong communication and collaboration skills. Analytical and problem-solving abilities. Experience in the capital equipment industry is a plus. Willingness to travel as needed (less than 15%).