Client Services Billing Specialist

SC92-2752121 · Charleston, South Carolina · Charlie Isgette

Job Description

Billing & Revenue Specialist Location: Charleston, SC (Onsite with Hybrid Flexibility)Employment Type: Full-Time Position Overview A rapidly growing professional services firm is seeking a Billing & Customer Experience Specialist to support its financial operations during a period of significant expansion. This role is central to ensuring accurate billing, thoughtful client communication, and smooth revenue flow in a fast-paced, high-expectation environment. The ideal candidate brings prior law firm billing experience, a strong understanding of engagement letters, and the confidence to raise questions early, before invoices go out. This position blends technical billing expertise with client-facing communication, making it well-suited for someone who values precision, accountability, and service excellence. Key Responsibilities Billing Operations Prepare, review, and process client invoices in alignment with engagement letters and firm billing guidelines Proactively identify discrepancies, billing questions, or compliance issues before invoices are finalized Partner closely with attorneys and internal stakeholders to clarify time entries, billing structures, and client-specific arrangements Maintain a high level of billing accuracy in a high-growth, deadline-driven environment Client Experience & Collections Support Support collections through professional, relationship-focused client follow-up Monitor aging reports and flag potential concerns early Communicate clearly, respectfully, and confidently with clients regarding invoices and payment timing Systems & Process Improvement Utilize legal billing and practice management software (e.g., Clio or similar) to manage billing, reporting, and records Contribute to the refinement of billing and revenue processes as the organization scales Maintain organized documentation to support reporting, audits, and leadership review Qualifications Required Prior law firm billing experience (legal billing required) Strong understanding of engagement letters and legal billing structures High attention to detail with the ability to catch issues proactively Professional, client-oriented communication skills Ability to work independently in a fast-moving, evolving environment Preferred Experience with Clio or similar legal practice management software Exposure to billing and collections within a professional services setting Experience supporting growing or entrepreneurial organizations